Terms and conditions

The document will use the following data:
Seller / Owner of the site: BUNKER SRLS
Registered office: Gricignano di Aversa
VAT number: IT04439830615
Registration in the Business Register: CE-327108
Mail: bunkersrls@gmail.com
Jurisdiction: CE
1 Acceptance of the general conditions of sale
1.1 The contract stipulated between the Seller and the customer must be considered concluded with the acceptance, even if only partial, of the order by the Seller. This acceptance is considered tacit. By placing an order in the various ways provided, the customer declares to have read all the information provided to him during the purchase procedure and to fully accept the general and payment conditions transcribed below. 1.2 The Customer or consumer, once the online purchase procedure has been completed, will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of art. 3 and 4 of Legislative Decree 185/1999 on distance selling.
1.3 Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance, even partial, of an order.
2 Methods of purchase
2.1 The Customer can only purchase the products present in the electronic catalog of the Seller at the time of placing the order and viewable online at the address of the Website.
2.2 The correct receipt of the order is confirmed by the Seller by an e-mail reply, sent to the e-mail address supplied by the Customer. This confirmation message will contain the date and time of execution of the order and an 'Order Number', to be used in any further communication with the Seller's staff. The message re-proposes all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the methods described in this document.
2.3 In case of non-acceptance of the order, the Seller's staff guarantees timely communication to the Customer.
3 Prices
All prices indicated to the end user on the Website are VAT INCLUDED (22%). Product prices may change without notice.
4 Pictures
The images accompanying the descriptive sheet of a product are for illustrative purposes only to allow the best perception of the various colors. The images of
advertised products may not be perfectly representative of their characteristics but differ in color, size, accessory products shown in the figure.
5 Methods of payment
5.1 Credit Card
In cases of purchase of goods with Visa, MasterCard and American Express credit card payment methods, Maestro-enabled ATMs, at the same time as the online transaction is concluded, the reference bank will authorize only the commitment of the amount relating to the purchase. carried out. The amount relating to the goods dispatched, even partially, will be effectively charged to the Customer's credit card only when the goods are dispatched from our warehouse. In case of cancellation of the order, both by the Customer and in case of non-acceptance of the same by the Seller, our staff will simultaneously request the cancellation of the transaction and the release of the committed amount. The release times depend exclusively on the banking system and can reach their natural expiry date (24 days from the date of authorization). Once the transaction has been canceled, in no case can the Seller be held liable for any direct or indirect damages caused by delay in the failure to release the amount committed by the banking system. In the event that the Customer's order is processed after the 23rd day from the date of forwarding, the Seller will in any case charge the Customer's credit card for the amount due, even if in advance of the material delivery of the goods. , in order to avoid the authorization expiration of the transaction (24 days). The Seller reserves the right to request additional information from the Customer (e.g. landline telephone number) or to send copies of documents proving ownership of the Card used. In the absence of the required documentation, our staff reserves the right not to accept the order. At no time during the purchase procedure, the Seller is able to know the information relating to the buyer's credit card, transmitted via a secure connection directly to the website of the bank that manages the transaction. No electronic archive of the Seller will keep such data. In no case can the Seller therefore be held responsible for any fraudulent and improper use of credit cards by third parties, upon payment for products purchased on the Website.
5.2 Cash on delivery
The final Customer's payment is made in cash to the courier who will deliver the goods. The service is active only on some modes of transport.
5.3 PayPal
In cases of purchase of goods with PayPal payment methods, at the same time as the online transaction is concluded, PayPal will immediately charge the amount relating to the purchase made.
5.5 ScalaPay

If you buy with Scalapay you will receive your order immediately and pay in 3 installments. You acknowledge that the installments will be transferred to Incremento SPV Srl, to related parties and their assignees, and that you authorize this transfer.

6 Mode of transport, delivery costs and Customer Service reports
6.1 The Seller can accept orders in an ordinary manner only with delivery on the Italian territory and in the countries belonging to the European Union. Delivery to the towns of Livigno and Campione d'Italia is excluded. For all countries outside the European Union
specific documents will be requested for each country and personalized delivery costs will be provided.
6.2 Each order shipped is accompanied by a detailed Transport Document as required by the DPR 21 December 1996 n. 696. The invoice is issued only if requested at the time of ordering, indicating the number of one's VAT number in the appropriate field. The document can be downloaded from the specific section within your account on the Website
NB: It is not possible to request the invoicing of a previously fulfilled order. 6.3 Delivery costs are charged to the Customer and are clearly stated when placing the order. The payment of the goods by the Customer will take place using the method chosen at the time of the order. Nothing more is due by the Customer with respect to the total order shown at the end of the purchase procedure. 6.4 No responsibility can be attributed to the Seller srl in case of delay in the fulfillment of the order or in the delivery of the order.
6.5 At the time of delivery of the goods by the courier, the Customer is required to check: that the packaging is intact, not damaged, nor wet or otherwise altered, even in the closing materials (adhesive tape or strap). Possible damages
must be immediately reported to the courier making the delivery. Once the courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must imperatively be reported to Customer Service within and NOT more than 15 days from delivery.
6.6 In case of non-collection within 5 working days of the material in stock at the courier's warehouses due to repeated inability to deliver to the address indicated by the Customer at the time of the order, the order will be automatically canceled.
7 Product availability
Only products physically available in stock can be ordered on the Website. The integrated functionality of the availability of the items in stock is precise, however there may be small delays in communication between the actual stock in the warehouse and the situation reported on the site. Consequently, the availability of the article in some rare cases may not be guaranteed with certainty. If one or more items ordered are not immediately available for shipment, our staff will choose to proceed with one of the following solutions, depending on the consistency of the order and the time required for restocking:
- immediately process the available material and send the missing products as soon as they are available again without any charge for additional shipping costs;
- contact the customer who will choose whether to receive the material in a single solution, delaying the fulfillment of the order, or cancel the products not immediately available from the order.
8 Right of withdrawal or exchange
8.1 If the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a reference to the VAT number in the order form to the Seller), he has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in the following point
8.1.a. The customer can choose to change the size and / or item of equal or higher value by paying the difference. After receiving the goods in our warehouses we will take care of the shipment for free for the Italy and Europe areas (excluding Switzerland, England and Serbia and for non-EU countries where the customer will pay the shipping for the change)
8.2 To exercise this right, the Customer must send the Seller a communication to that effect within 14 working days from the date of receipt of the goods. This communication must be sent by one of the following means:
- Registered letter with acknowledgment of receipt, addressed to the Seller's registered office.
8.2.a. If the goods are received after 14 working days in our warehouses, the customer can choose to change (size or article) or receive a Voucher for the amount equal to the value of the goods purchased (excluding the cost of shipping) to be used within 1 year. , the shipping will be charged to the customer in this case.
8.3. The right of withdrawal is however subject to the following conditions: - The right applies to the product purchased in its entirety;
- It is not possible to exercise withdrawal only on part of the purchased product; - The purchased good must be intact and returned in the original packaging, complete in all its parts;
- By law, the shipping costs for returning the goods are charged to the customer;
- The shipment, until receipt in our warehouse, is under the complete responsibility of the customer;
- In case of damage to the goods during transport, the Seller will notify the customer of the incident (within the 5th day of receipt of the goods in their warehouses), to allow him to promptly file a complaint against the courier chosen by him and obtain reimbursement of the value of the asset (if insured); in this case, the product will be made available to the customer for its return, at the same time canceling the request for withdrawal; - The Seller is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments; upon its arrival in the warehouse, the product will be examined to assess any damage or tampering not caused by transport. If the returned product is damaged, the Seller will deduct a percentage from the refund due, as a contribution to the restoration costs. 8.4 Without prejudice to any repair costs for damage to the original packaging, the Seller will refund the customer the full amount of the goods already paid (shipping costs excluded), by bank transfer or Paypal, within 14 days from the return of the goods. . It will be the customer's responsibility to promptly provide the coordinates
banks on which to obtain the refund (name, surname, account holder, IBAN code).
8.5 The right of withdrawal is totally lost, for lack of the essential condition of integrity of the goods (packaging and / or its contents), in cases where the Seller ascertains: - The lack of integral elements of the product;
- Damage to the product for reasons other than its transport. In case of forfeiture of the right of withdrawal, the Seller will return the purchased good to the sender, charging the shipping costs to the sender.
 
9 Guarantees
The products purchased on the Website are subject to the regulations, as applicable, referred to in Legislative Decree 2.2.2002 n. 24 (Official Gazette No. 57, 8.3.2002) on sales contracts and guarantees concerning consumer goods and, to the extent not contemplated therein, the specific provisions on the matter provided for by the Civil Code.
This guarantee will apply to the product that has conformity defects and / or malfunctions not detectable at the time of purchase, provided that the product itself is used correctly and with due diligence, that is, in compliance with its destination and as provided in any technical documentation. , in compliance with the various operating rules indicated therein.
The aforementioned guarantee will not be applicable in case of negligence, carelessness in the use and maintenance of the product, of improper use. The guarantee is personal and will therefore apply only to the original purchaser, being reserved for direct customers and not for traders, resellers, etc.
Any anomalies in the packaging of the products must be reported within 15 days of receipt of the goods. The written report must be attached by the customer when returning the defective product.
The product, even if defective, in order to be replaced must, at the time of return to the Seller, be complete with the packaging and all the accessories and documentation received from the customer at the time of purchase. The return of the product without the original packaging, accessories and documentation mentioned above prevents the Seller from replacing the product itself at the manufacturer and makes replacement impossible.
The Seller reserves the right to verify the actual defect stated by the customer and to make the replacement only after this check. The request will be processed only if the following documents are present in the returned package: copy of the purchase invoice or
receipt of payment on delivery, order number and date, brief description of the defect found. The costs of returning the goods to the sender, on the other hand, remain the responsibility of the Customer.
10 Privacy
10.1 The personal data requested when registering on the site and placing the order are collected and processed in order to satisfy the Customer's requests.
These data will also be processed for institutional purposes, connected or instrumental to the activity of our company, that is:
- To execute a service or one or more operations, contractually agreed;
- To fulfill legal obligations;
- For operational and management needs;
- For needs to control the progress of relations with customers; - For operational and strategic marketing purposes;
- For sending advertising material or commercial information. Personal data will in no case and for no reason be transferred to third parties. The Seller guarantees its customers compliance with the legislation on the processing of personal data, governed by the privacy code referred to in Legislative Decree 196 of 30.06.03. The data controller is the Seller.
NB: By registering on the site or by placing the order, tacit consent is given to the processing of personal data according to Legislative Decree 196 of 30.06.03.
10.2 To improve the browsing experience, the Website uses cookies, including from third parties. By continuing to browse, you consent to the use of cookies.
11 Copyright
All the contents present on the Website, including texts, documents, trademarks, logos, images, graphics, their arrangement and their adaptations are protected by the legislation on copyright and by the legislation for the protection of trademarks (Law 22 April 1941 n. 633 and
subsequent amendments, Royal Decree n.929 of 21 June 1942 and subsequent amendments) and are covered by copyright. The Website may also contain images, documents, logos and trademarks of third parties that have expressly authorized the Seller for publication. The reproduction, even partial, of the contents, texts, documents, trademarks, logos, images, graphics, is prohibited. Any abuse will be prosecuted according to the laws in force.
12 Complaints
12.1 Any complaint must be addressed to the Seller by registered mail or PEC.
Complaints made by e-mail or by contact form on the site are not accepted and considered valid.
12.2 For any problems or anomalies found, before embarking on the complaint route, the Customer is invited to contact the Seller's staff through the appropriate section on the website. In almost all cases, any problem or misunderstanding is resolved in a few hours.
13 Applicable law
The sales contract between the Customer and the Seller is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this remote sales contract, the territorial jurisdiction is exclusively that of the competent court at the bottom of the document.
14 Further information
The Seller believes in the quality of its products and tries to offer the best quality of ingredients on the market. That said, take note of the following:
- Make sure you are not allergic to any of the ingredients or materials of the products before application;
- The Seller shall not be held responsible for any reactions to the ingredients or materials of the products sold;
- None of our products should be used as a substitute for medical or clinical treatment;
- The information published on the Website is not intended as cures or treatments for dermatological problems and should in no way be considered as such; - The advice given on the Website or provided by Customer Service is for information purposes and is in no way intended as a substitute for the opinion of a doctor;
- Please consult your doctor if you have any questions.
Buying on the Website implies acceptance of all the terms and conditions listed.